RA Request Form – DVO Suspension

Contact Info

The form below is to create a service request for your product. Once the form is completed and submitted, you will be contacted with an RA number and shipping or local drop-off information. Customers are responsible for shipping to/from DVO Suspension unless previous arrangements have been made. If you need quick assistance, please email support@dvosuspension.com

Products returned that require cleaning of mud and/or debris prior to service are subject to an additional charge.

Please note that any products not collected after 30 days will be subject to a storage and handling fee. Products not collected after 90 days will be considered abandoned.

North American warranties and return authorization (RA) address

DVO Suspension USA
25026 Anza Dr. Unit B
Valencia, CA 91355, USA
Phone
661-295-9500

*Please be sure to write your RA number on the outside of the box and include a copy of your RA confirmation email inside the box.

Your Name
Email
Phone
Address Type*
- Residential
- Business
Address 1*
Address 2
City*
State*
Zipcode*
Bike Year
Bike Manufacturer
Bike Model
Rider Weight (w/ gear)
Ride Hours (per week)
Purchase Date*
MM slash DD slash YYYY
Date of Last Service
MM slash DD slash YYYY
Serial Number*
Look for the laser-etched alphanumeric serial number on the back of your fork crown, or on the housing of your shock.
DVO Product*
Order Number
IMPORTANT, If your product was purchased on dvosuspension.com please add order number. If purchased elsewhere, leave blank.
Reason for RA Service*
Let us know why you are requesting an RA.
Notes
Add additional details here to provide our Factory Technicians more information to more efficiently processes your request.